Privacy Policy & Terms of Service
iBoksi PRIVACY POLICY
Last updated: June 2026
Business name: iBoksi / The iBoksi Collective
Website: www.iboksi.co.za
Email: orders@iboksi.co.za
Country: South Africa
1. Introduction
At iBoksi, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, and what rights you have.
This policy is guided by South Africa’s Protection of Personal Information Act, 4 of 2013, also known as POPIA. POPIA is the South African law that protects personal information and is overseen by the Information Regulator.
2. What personal information we collect
When you visit our website, place an order, contact us, or sign up for updates, we may collect:
Your name and surname
Email address
Phone number
Billing and delivery address
Order details
Payment confirmation details
Messages or enquiries you send to us
Website usage information, such as cookies or analytics data
We do not store your full card details. Payments are processed through secure third-party payment providers.
3. Why we collect your information
We collect and use your information to:
Process and deliver your orders
Communicate with you about your purchase
Send invoices, order confirmations and delivery updates
Respond to questions or complaints
Improve our products, website and customer service
Send marketing updates, only where allowed or where you have agreed
Comply with legal, accounting and tax requirements
4. Who we share your information with
We only share your personal information where necessary. This may include:
Courier companies, so they can deliver your order
Payment providers, so they can process your payment
Website and hosting providers
Email marketing or customer communication platforms
Accountants, legal advisers or authorities where required by law
We do not sell your personal information.
5. Marketing communication
We may send you marketing emails or messages about iBoksi products, offers and updates.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at [Insert email address].
6. Cookies and website tracking
Our website may use cookies to improve your browsing experience, understand website traffic and support online shopping functions.
Cookies may help us remember your cart, improve the website and understand which products customers are interested in.
You can disable cookies in your browser settings, but some parts of the website may not work properly.
7. How we protect your information
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure.
These steps may include secure payment processing, password-protected systems, limited access to customer data and using trusted service providers.
8. How long we keep your information
We keep your personal information only for as long as needed for the purpose it was collected, unless we are required by law to keep it for longer.
For example, we may need to keep order and invoice records for tax or accounting purposes.
9. Your privacy rights
Under POPIA, you have the right to:
Ask what personal information we hold about you
Ask us to correct or update your information
Ask us to delete your information where legally possible
Object to certain uses of your information
Withdraw consent for marketing communication
Lodge a complaint with the Information Regulator
The Information Regulator is the South African authority established under POPIA.
10. Contact us
For privacy questions, corrections or requests, please contact:
iBoksi
Email: orders@iboksi.co.za
iBoksi TERMS OF SERVICE
Last updated: June 2026
Business name: iBoksi / The iBoksi Collective
Website: www.iboksi.co.za
Email: orders@iboksi.co.za
Country: South Africa
1. Introduction
Welcome to iBoksi. By using our website or placing an order, you agree to these Terms of Service.
Please read them carefully. If you do not agree with these terms, please do not use our website or purchase from us.
These terms are based on general South African e-commerce principles, including the Consumer Protection Act, the Electronic Communications and Transactions Act, and other applicable laws. The Consumer Protection Act gives consumers rights relating to fair treatment, product quality, returns and refunds.
2. About iBoksi
iBoksi is an online curated gifting and lifestyle store offering selected products, gift boxes and South African artisan goods.
Our products may include items sourced from local makers, suppliers and small businesses. Product availability may change depending on stock and supplier availability.
3. Product descriptions
We do our best to ensure that product descriptions, photos, prices and availability are accurate.
Because many items are handmade, locally sourced or produced in small batches, slight variations in colour, size, scent, texture, finish or packaging may occur. These variations are part of the nature of artisan products and do not necessarily mean that the product is defective.
4. Orders
When you place an order, you confirm that:
The information you provide is accurate
You are authorised to use the payment method
You understand the product description, price and delivery details
You agree to these Terms of Service
We reserve the right to cancel or refuse an order if there is an error, suspected fraud, stock issue or other reasonable business reason.
5. Pricing and payment
All prices are listed in South African Rand unless stated otherwise.
Prices may change without notice, but this will not affect orders already accepted and paid for.
Orders must be paid in full before they are processed, packed or delivered.
6. Delivery
We deliver to addresses within South Africa, unless otherwise stated.
Delivery times are estimates and may vary due to courier delays, supplier delays, public holidays, incorrect address details or circumstances outside our control.
Please make sure your delivery address and contact number are correct. iBoksi is not responsible for failed deliveries caused by incorrect information supplied by the customer.
7. Damaged, defective or incorrect products
Please check your order as soon as it arrives.
If your order is damaged, defective or incorrect, notify us at orders@iboksi within 48 hours of delivery with:
Your order number
A description of the issue
Clear photos of the product and packaging
Where a product is defective or not as ordered, we will assess the issue and may offer a repair, replacement, refund or store credit, depending on the situation and applicable law.
South African consumer law provides protection where goods are unsafe, defective or fail to meet required quality standards.
8. Returns and refunds
Because iBoksi sells curated gifts, artisan goods and selected lifestyle products, returns are handled carefully.
You may not return a product simply because you changed your mind unless we agree to this in writing or unless the law gives you that right.
If we approve a return, the product must be:
Unused
In its original condition
In its original packaging
Returned with proof of purchase
Certain items may not be returnable for hygiene, safety or custom-order reasons. This may include personal care items, opened scented products, custom gift boxes, personalised items, food products or products specially sourced for you.
Refunds will only be processed once the returned item has been received and inspected.
9. Custom and curated boxes
Some iBoksi boxes may be curated, limited edition or custom-packed.
Product combinations may vary depending on availability. If a product becomes unavailable, we may replace it with a similar item of equal or greater value.
We will always aim to maintain the quality, look and feel of the box.
10. Gift orders
If you are sending a gift, please make sure the recipient’s name, delivery address and contact number are correct.
We are not responsible for failed delivery where incorrect recipient details were provided.
11. Promotions and discount codes
Promotions, discount codes and special offers may be limited to certain products, dates or quantities.
Discount codes cannot be exchanged for cash and may not be applied after an order has already been placed, unless we agree.
We may cancel or change a promotion at any time.
12. Website use
You agree not to misuse our website. This means you may not:
Copy or steal website content
Attempt to hack or damage the website
Use the website for unlawful purposes
Upload harmful code or interfere with website security
Use our brand, photos or product descriptions without permission
13. Intellectual property
The iBoksi name, branding, product descriptions, images, packaging concepts, website content and designs belong to iBoksi or are used with permission.
You may not copy, reproduce, resell or use our content without written consent.
14. Limitation of liability
We do our best to provide a reliable website, quality products and good service.
However, iBoksi will not be responsible for losses caused by events outside our reasonable control, such as courier delays, supplier shortages, website downtime, payment provider issues, strikes, severe weather or other unexpected events.
Nothing in these terms removes your rights under South African consumer law.
15. Complaints
If you are unhappy with your order or experience, please contact us first so we can try to resolve the issue.
Email: orders@iboksi.co.za
Please include your order number and a clear description of the problem.
16. Changes to these terms
We may update these Terms of Service from time to time. The latest version will always be available on our website.
By continuing to use our website after changes are made, you agree to the updated terms.
17. Governing law
These Terms of Service are governed by the laws of the Republic of South Africa.